SUCCESS TIPS

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TIPS FOR SUCCESSFUL CLIENT SERVICE

 

Be Pleasant. No one wants to work with a sour puss so watch your attitude this includes body language.  Don’t be unpleasant to work with. When a client ask for a revision or changes to your work put a smile on your face and remember the old saying “the client is always right”. 

Keep it Professional. If you call yourself a professional act like a professional at all times. Whether you are typing a letter, sending an email or text message or making a phone call to your client keep the content professional and courteous.

Deliver outstanding work. Do every project with excellence. Avoid rushing to complete projects. Working under pressure all the time will cause your work to suffer. Get an understanding of exactly what the client wants done, proofread and double check all work for errors before it leaves out the door. This is the best way to ensure that you will get repeat business.

Be Flexible. Things happen and not all projects go smoothly.  You may get delayed, projects can be put on hold, or the scope of work might change.  Go with the flow and keep your attitude positive.

Thank your clients. Especially for that first engagement with a client. Thank your clients for their business everyone likes to feel appreciated.  Sending a handwritten thank you note adds a nice personal touch.

Always be Prepared. Whenever you meet with a client always be prepared for your client meeting. Know in advance what you will be meeting about and prepare ahead of time.  Bring all necessary documents, products, questions, etc. If it’s a first or initial client meeting have exploratory questions prepared in advance to get a better understanding of their needs and how your product or service can meet that need. 

 

TIPS FOR SUCCESSFUL TIME MANAGEMENT

 

Plan your work and work your plan. Take at least one to two hours of quiet time each week to plan your work. If you’re an early bird do it first thing in the morning or if you’re a late owl do it at night before bed.  It doesn’t matter as long as your mind is fresh and you have the time to think about what needs to get done. Create a to-do-list prioritizing task in order of priority but remember to be flexible because things happen.

Manage your email. Set times to deal with email. First thing in the morning may be best; open it, respond to it, file or delete.  The same is true with snail mail.  Handle it right away if possible as you read it and be done with it. Also, don’t continually interrupt your day checking email messages, text messages or social media. All these can be distractions and steal your time and before you know it you are tied up on something unimportant and work is not getting done.

Give yourself deadlines. Whether or not your client gives you a deadline or if it’s an ongoing project set a time-specific due date. Prioritize projects by the deadlines and stick to it. If your client gives you a deadline set one for yourself a week or two prior.  If the unexpected happens you still have time to get the job done and meet your deadline.

Get help. You don’t have to do it all. Hire others to do what you are not skilled at doing i.e. bookkeeping, administrative tasks, payroll, etc. Great leaders realize they don’t have to know it all or do it all but they surround themselves with those who have knowledge or experience in areas they don’t.

 

TIPS FOR ORGANIZING YOUR WORK AND/OR OFFICE SPACE

 

Keep your work space clean. A cluttered desk can often mean a cluttered mind. Taking time to organize your desk and your work space can help increase your productivity.  Think about it —the less time you have to take to sort through clutter to find something is the more time you have to spend on polishing up that project. File away things that you’re done with and get rid of things you don’t need. Have the supplies you use most often in a convenient place for you to easily get to them. 

Always end your day knowing where you are going to start at tomorrow.  At the end of every work day, take at least 15 minutes to 20 minutes to check email, check off those tasks you were able to complete and prioritize those that are left and add any new task to the list, delegate tasks to others, and communicate any necessary information to your team.  

Keep a calendar or planner. It’s totally up to you—it can be the old-fashioned pen and paper or the latest app for your smart phone or tablet, make sure you keep track of all important due dates so that nothing passes you by. I love my Google calendar and I have it synced to my phone with reminders set to either text or emails but that’s just me.  The important thing is to keep one. Just use whatever method works best for you and be consistent with it. When you are able to see important project deadlines or meetings on paper or on screen, it’s easier for you to see when you are available or not and when you have time to set that meeting with that potential client or plan ahead for that important presentation.